Molarbyte is a platform for a medical practitioner or health care provider(whether an individual professional or an organization) or similarinstitution wishing to be listed, or already listed, on the Website, includingdesignated, authorized associates of such practitioners orinstitutions(“Practitioner(s)”, “you” or “User”). It is also a platformfor patients, his/her representatives or affiliates, searching forPractitioners through the Website(“Patient(s)”, “you” or “User”).
To provide you the services, we collect,use and process yourpersonalinformation including your sensitive information.The types ofdatawemay collect (directly from you or from Third-Party sources) and our privacypractices depend on the nature of the relationship you have withMolarbyte and the requirements of applicable law.
a.Personal information We may collect your personalinformation including but not limited to your sensitive personalinformation.
“Personal Information”shall mean and include yourcontact data (such as your email address and phone number);demographic data (such as your gender, your date of birthand your pin code); data regarding your usage of the servicesand history of the appointments made by or with you throughthe use of Services; insurance data (such as your insurancecarrier and insurance plan); and any other information thatyou voluntarily choose to provide to us (such as informationshared by you with us through emails or letters.
“Sensitive Personal Data or Information” shall mean andinclude your personal information relating to passwords;;physical, physiological and mental health condition; sexualorientation; medical records and history; biometricinformation; information received by body corporate underlawful contract or otherwise; visitor details as provided at thetime of registration or thereafter; and call data records.
We use your contact information, such as your email addressor phone number, to authenticate your account and keep it, tosecure our services and to help prevent spam, fraud, andabuse. We also use contact information to personalize ourservices, enable certain account features and to send youinformation about our services. If you provide us with yourphone number and email id, you agree to receive textmessages from Molarbyte to that number.
We may collect your sensitive information including your oryour end user’s health data to provide you the services thatyou seek for and for enabling you to participate in interactivefeatures of our service when you choose to do so. We alsocollect the content you create, upload, or receive from otherswhen using our services. This includes things like email youwrite and receive, photos, health related documents ofPatient. (including medical records, diagnosis details,treatment paths etc.) and spreadsheets you create, save andupload.
If you provide us feedback or contact us via e-mail, we willcollect your name and e-mail address, as well as any othercontent included in the e-mail, in order to send you a reply.
From time to time, if you are a Practitioner, we may provideyou reports based on the information uploaded by users. Togive you effective and efficient report, you may be asked toprovide certain information which may include PersonalInformation. All information collected from your account isprovided by you voluntarily. We may use such information toimprove our products and/or Services and in any mannerconsistent with the policies provided herein.
b. Payment Information: All the payment transactions made orthrough Molarbyte are electronically processed by MasterMerchant i.e., third party service providers.We do not collectand store any payment related information. Also, we do nothave access to any credit card information CVV, Expiry Date etcat any given point of time and such information is not collectedor stored on our portal.
If you are a Practitioner or concurrent user,the bank accountdetails of your customers are stored in your account securely.You may get the copy of same from the Master Merchant whomay collect and store such information.
In addition to the information that you provide us directly, we also usetechnology like application programming interfaces (APIs) and embeds tomake that information available to websites, apps, and others for theiruse. We generally make this content available for our Users in limitedquantities for free and charge licensing fees for large-scale access.However, the Users shall abide with our standard terms and conditions asnarrated in .
a. Usage and Log Information To make our Site and Servicesmore useful to you, our servers (which may be hosted by a thirdparty service provider) collect information from you, includingyour browser type, operating system, Internet Protocol (IP)address (a number that is automatically assigned to yourcomputer when you use the Internet, which may vary fromsession to session), domain name, and/or a date/time of yourvisit. We use this information to examine our traffic and to viewhow our customers use the Platform. This type of informationwill not allow you to be personally identified although we mightbe able to associate it with your account. For example, we use “cookies,” which contain only certain statistical information. Formore information on cookies, please find information below.
b. Location Information: We may collect information about yoursignup and current location, which we get from signals such asyour IP address or device settings, to securely and reliably setup and maintain your account and to provide our services toyou.
c. Third party information We collect user information fromthird parties especially tracking technologies to track theactivity on our service and hold certain information. Browserbased, network based, AD- Tracking, User UX behaviour trackinginformation is collected from third parties. We collectinformation to understand and track the behavioural as meansfor security and connection integrity. We will keep suchinformation for our reference and will never share with any thirdparty.
Also, please remember that the manner in which third partyservices use, store and disclose your information is governed bythe policies of such third parties, and Molarbyte shall have noliability or responsibility for the privacy practices or otheractions of any third party services that may be enabled withinthe Service.
We will only use your data to the extent that the law allows us to do so.We will use your data where it is necessary to pursue our legitimateinterests. Processed and non-identifiable data will be accessible by theData and concerned Practitioner at RHP for quality improvements, newprocess and research. We believe that use of the personal informationdoes not override your fundamental rights with that of legitimateinterests. We use your personal data or information for the following:
You may see ads on other websites or in your emails based on your visitsto our Sites and third-party sites because we participate in advertisingnetworks administered by third parties. When you visit our site(s)thesethird parties may place cookies on yourbrowsers for targetedadvertising purposes. This allows us to serve you relevant ads based onhow you’ve interacted with our website and what content you’ve visited.
Molarbyte is a platform that is designed tobrings together Patients whoare seeking to get health related services and Practitioner(ss) who arewilling to provide such health-related services.As a part of our services,wemay shareand discloseyour personal data with the persons and in thecontexts set out below:
We may employ third party companies and individuals to facilitate ourService (“Service Providers”), to provide the Service on our behalf, toperform Service-related services or to assist us in analysing how ourService is used. These third parties have access to your Personal Dataonly to perform these tasks on our behalf and are obligated not to discloseor use it for any other purpose.
We have put in place appropriate safeguards with the intend to protectyour data. To ensure security and protect privacy, all the data we collect,store and share are encrypted at the motion and the rest. The detailedaccess to the data is being provided only to the concerned Practitioner(s)and the Patient
We have also put in place appropriate security measures intended toprevent your personal data from being accidentally lost, used or accessedin an unauthorised way, altered or disclosed. In addition, we limit accessto your personal data to those employees, agents, contractors and otherthird partieswho have a business need to know. Processors of yourpersonal data acting on our documented instructions will only processyour personal data in accordance with our instructions and are subject toa duty of confidentiality.
We collect and store your data in AWS cloud and Google Cloud as you use services and will retainthedata for as long as necessary to fulfil the purposes for which it was obtained. Processed and non-identifiable data is accessible by the Data and Practitioner(s) at RHP and the same will be perpetually stored. Other heuristic data may be stored which may be identifiable data in cookies and other mechanism by 3rd party AD-Trackingservices like Facebook & Google.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Users may find advertising or other content available on our Site that linkto the sites and services of our partners, suppliers, advertisers, sponsors,licensors and other third parties. We do not control the content or linksthat appear on these sites and are not responsible for the practicesemployed by websites linked to or from our Site.
We encourage our users to read the privacy policies of each and everywebsite and application with which they interact. We do not endorse,screen or approve, and are not responsible for the privacy practices orcontent of such other websites or applications. Visiting these otherwebsites or applications is at your own risk.
The Site and our other Services may also contain links and interactivefeatures with various Social Networks (e.g., widgets). If you already usethese platforms, their cookies may be set on your device when using ourServices. You should be aware that Personal Information which youvoluntarily include and transmit online through such Social Networks maybe accessible by the providers of such Social Networks and, if postedpublicly, may be viewed and used by others without any restrictions. Weare unable to control such uses of your information when interacting witha Social Network, and by using such services, you assume the risk that thePersonal Information provided by you may be viewed and used by thirdparties for any number of purposes.
You have every right to manage, review and update your personalinformation. Our site is designed to help you manage specific types ofcontent you’ve saved with Molarbyte
We collect personally identifiable information from children under the ageof 18 only with the consent and supervision of parents. We collect,process and share information about the children with the presumptionthat it is verified by the parent of the child. If you are a parent or guardianand you are aware that your Children has provided us with Personal Data,please contact us. Also, if we become aware that we have collectedPersonal Data from children without verification of parental consent, wetake steps to remove that information from our servers.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case,we will notify you and keep you updated.
We will only use your data for the purposes for which it was obtained,unless we reasonably consider that we need to use it for another reasonand that reason is compatible with the original purpose. If we need to useyour personal data for an unrelated purpose, we will update this privacynotice and explain the legal basis which allows us to do so. Please notethat we may process your personal data without your knowledge orconsent, in compliance with the above rules, where this is required orpermitted by law.